Star of the North Meeting

Star of the North: April 27-29, 2023

Saint Paul RiverCentre

2023 Sessions

The Star of the North conference offers a wide range of professional development seminars that allow dental professionals to earn CE credits. Click on the buttons below for more detailed information about our speakers and sessions. You may also view our Schedule At A Glance for a more general overview.

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Communication Solutions: Attitudes, Breakdowns & Conflict Resolution This is a Core CE seminar

April 28, 2022
1:00 pm – 3:30 pm
  • Judy Kay Mausolf

Discover how to elevate your communication to a level that inspires open communication, prevents breakdowns, resolves conflict and builds trust and respect resulting in a high performing team and patient relationships! Learn the skills to communicate positively and effectively with different and even difficult personalities. Discover formats to hold positive, effective and efficient huddles and team meetings. Transform attitudes from toxic to tremendous and create a positive environment where everyone looks forward to coming to the office.

Learning Objectives:
1) Learn verbal skills to communicate effectively with difficult and different personalities.
2) Learn steps to address and resolve conflict.
3) Establish protocols that eliminate gossip.
4) Identify behaviors that elevate trust and respect.
5) Determine behaviors that inspire a culture of appreciation and celebration.
6) Learn fundamentals for effective huddles and team meetings.

Financial Disclaimer: The speaker receives financial support from CareCredit.

Course Number: T2215

Recommended for

  • Administrative Personnel
  • Dental Assistants
  • Dental Hygienists
  • Dental Technicians
  • Dental Therapist
  • Dentists
  • Nurses
  • Office Managers
  • Student Dentists

About the speaker

Judy Kay Mausolf

Ms. Mausolf is a speaker, author and dental culture specialist with expertise in helping others get happier and more successful. She is Past President of the MN Chapter of the National Speakers Association and a member of the Academy of Dental Management Consultants.

Credits

Fundamental CE Credits 0
Elective CE Credits 0
DANB Credits 0
Core CE Credits 2.5
Core Topic Patient Communication

Fees

Dentist Early Bird Fee $35.00
Staff Early Bird Fee $35.00
Dentist Regular Fee $45.00
Staff Regular Fee $45.00