Star of the North Meeting

Virtual Show Opens July 30 St. Paul, MN

Future Dates: April 22-24, 2021 and April 28-30, 2022

2020 Seminars

The Star of the North conference offers a wide range of professional development seminars that allow dental professionals to earn CE credits. Click on each seminar below for more information, including pricing.

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Delivering W.O.W. Service: This is a Core CE seminar

People Will Forget Everything Except How You Make Them Feel!
July 30, 2020
12:00 am – 12:00 am
  • Judy Kay Mausolf

Research shows that practices that build their office environment around serving the patient will own and dominate the market. Customer service is often confusing, complex, and vague. “I’m satisfied” means nothing in today’s world. Set yourself apart from your colleagues. Learn principles for strengthening communication skills, practice brand, and service standards. Illuminate the patient decision making processes to create lasting impressions and exceptional experiences. Inspire the entire team to deliver W.O.W. service with more passion and focus.

Learning Objectives:
1) Understand W.O.W. patient philosophy.
2) Illuminate a W.O.W. decision making process.
3) Learn techniques to make W. O.W. impressions.
4) Identify how to spot opportunities that create W.O.W. touch points.
5) Understand W.O.W. service standards concepts.

Financial Disclaimer: The speaker receives financial support from CareCredit.

Course Number: T21

Recommended for

  • Administrative Personnel
  • Dental Assistants
  • Dental Hygienists
  • Dental Technicians
  • Dental Therapist
  • Dentists
  • Nurses
  • Office Managers
  • Student Dentists

About the speaker

Judy Kay Mausolf

Ms. Mausolf is a speaker, author and dental culture specialist with expertise in helping others get happier and more successful. She is Past President of the MN Chapter of the National Speakers Association and a member of the Academy of Dental Management Consultants.

Credits

Fundamental CE Credits 0
Elective CE Credits 0
DANB Credits 0
Core CE Credits 2.0
Core Topic Patient Communication

Fees

Dentist Regular Fee $35.00
Staff Regular Fee $35.00