The Star of the North conference offers a wide range of professional development seminars that allow dental professionals to earn CE credits. 2019 seminars are listed for your reference, 2020 information will be available this fall. Click on each seminar below for more information, including pricing.
Receptionists and assistants know that patients usually wait until the doctor leaves the room to ask the hardest questions! This course will help you to become more comfortable with discussing your patient’s treatment options. The ideal case presentation should relax the patient and not be a source of stress for you! A discussion on financial arrangements will help you to handle the money issues with a smile.
1) How to effectively communicate with your patients about their treatment needs.
2) Verbal skills to help you overcome the most common patient objections.
3) Why solid financial arrangements are essential to case acceptance.
Course Number: F1909
- Administrative Personnel
- Office Managers
About the speaker
Teresa Duncan, MS
Ms. Duncan is a speaker and writer with over 20 years’ experience in healthcare. She holds a Master’s Degree in Healthcare Management, has been named one of the Top 25 Women in Dentistry, and is a frequent lecturer and author.
|Fundamental CE Credits||0|
|Elective CE Credits||0|
|Core CE Credits||2.5|
|Core Topic||Patient Communication|
|Dentist Early Bird Fee||$35.00|
|Staff Early Bird Fee||$25.00|
|Dentist Regular Fee||$45.00|
|Staff Regular Fee||$35.00|